8.2 Cancel Entire Batch of Bills

Reference: Manage Meter Charges Process Model - Page 5 for the associated business process diagram.

Group: Mass Cancellation Process

Actor/Role: CC&B

Description: This background process cancels all frozen Bill Segments for the latest run of a given Bill cycle's schedule, or for a given date within the Bill cycle's schedule. A cancel reason of mass cancel is used. When the cycle is billed again, new Bill Segments are created. The original Bill Segments and cancellations are not apparent to the Customer.

Process

•	MASSCNCL - The mass Bill cancellation process removes an entire batch of Bills that were created by the BILLING process.

Entities to Configure

•	Cancel Reason - MASSCNCL